• Quality Tourism
    Quality Tourism
    Alberg de Banyoles
  • Quality Tourism
    Quality Tourism
    Ateneu Bar
  • Quality Tourism
    Quality Tourism
    Voltes Cafeteria
  • Quality Tourism
    Quality Tourism
    Hop Cafeteria
  • Quality Tourism
    Quality Tourism
    Marisqueria Gil's
  • Quality Tourism
    Quality Tourism
    Restaurant El Capitell
  • Quality Tourism
    Quality Tourism
    Restaurant Vora Estany
  • Qualitat turística
    Qualitat turística
    The City Arms
  • Qualitat turística
    Qualitat turística
    Barberia Masó
  • Qualitat turística
    Qualitat turística
    Base Podium
  • Qualitat turística
    Qualitat turística
    Llibreria l'Altell
  • Quality Tourism
    Quality Tourism
    Rossinyol
  • Qualitat turística
    Qualitat turística
    Escola de Natura

Quality tourism


 


The Banyoles Economic Promotion and Tourism Department is backing the quality of the city’s tourist establishments and services through the SICTED (Comprehensive System of Quality of the Destination). This is a programme developed by the Secretary of State for Tourism for the purpose of achieving comprehensive and continuous quality management in a tourist destination, by combining the efforts of the public and private sectors in order to positively influence the tourist’s experience.


This leaflet shows the 19 establishments participating in the SICTED project along with Banyoles Town Council, and which have obtained the certificate for their commitment to assuming the value of tourism quality.

The SICTED promotes a consistent level of quality at the destination

BENEFITS

For the destinations:

  • Establishing a permanent management structure to safeguard the increase in the competitiveness of the tourism companies of the destination.
  • Offering a uniform level of quality in all the tourist services.
  • Increasing tourist satisfaction and fomenting their loyalty.
  • Increasing the involvement and participation of businesspeople in the development of tourism at the destination.
  • Participating in a national project along with other destinations.

For the participating companies / tourist services:

  • Improving internal management, especially that of the processes related to customer satisfaction.
  • Improving the team’s qualifications through a training plan over 4 terms made up of 19 training modules.
  • Participating in the biggest tourism quality project undertaken in the entire country, along with over 5,700 companies.
  • Receiving technical assistance that offers support for improvement.
  • Choosing the distinctive Commitment to Quality of Tourism.
Map location establishments Sicted